This agreement is held between Cenchu.net (Legally known as “Cenchu”, a proprietary company) and the Client (who buy services from Cenchu.net). All registered customers of Cenchu have electronically acknowledged that they have read this agreement and accept it.
Lawful Age & Authority to enter into contract
In order to have business relationship with Cenchu, you’re required to be minimum of 16 years old. If you’re entering into this agreement on behalf of any entity, company or organization, you represent to us that you have legal authority to bind that entity.
Responsibilities of Cenchu
Cenchu agrees to furnish services to the end client. We charge in advance either for a month or for prolonged billing periods, subject to legal compliance of this agreement.
Changes to the Policy
Cenchu or its affiliates might change this agreement/policies periodically. Cenchu reserves the right to change the policies and agreement either with or without an announcement. The published ‘at-current’ copy of this agreement will be deemed as valid. You agree that you’ll read the policies as soon as we notify you through mail and follow the new guidelines specified on the policy and stay compliant.
Accuracy of the Information
The account information provided by each and every client will be manually verified by our account management representatives by using various tools. All clients who register for an account with Cenchu are required to provide their accurate information. Accounts with nicknames, invalid postal address, and any other invalid information will be permanently banned from our platform without any refunds.
In case, if we’re unable to validate your account information ourselves, you might be asked for supporting documents (or even copies of sensitive government issued identity cards) which should be provided within a 24 hour window. If you take more than 24 hours to provide the bespoken documents, your account and its services might be suspended until we hear back from you. As soon as the validation is complete, all sensitive and non-sensitive documents will be erased from all our servers.
Approval of New Orders
Once the payment is received by Cenchu, All orders will be screened by our Network Security Department and upon the sole satisfaction of that team, the order will be further pushed to provisioning lines. It might take upto 72 hours for the team to verify authenticity of the ‘New Server Order’ and subject to further delays in case of weekends or Government Holidays in India. We reserve the right to refuse providing services to any client with or without reasons.
Payments and Credits
We accept only Pre-Paid mode of payments. Payments shall be made via PayPal, Credit Cards, UPI, IMPS or any other payment options suggested by Sales Executive. We allow customers to add Client Balances, A in-store stored value which can be used for future services, renewals and payments. Client balances posses Zero Value on real world currencies. Pre-Payments and Client Balances (Often referred as Account Credits) are not eligible for refunds.
Renewals
The Client is responsible to make payments before 1 hour from the actual server due date to avoid any issues that our automated systems might cause. In case, If payment is not received by the end of due date (IST), Appropriate service will be suspended. You’ll have 24 hours to make the Payment and to renew the service with a late fee of 20$. In case if payment is not received within the grace period (24 hours after suspension), We’ll terminate your service and we’ll delete all your data on the Server. No data can be retrieved from the Server once the service is terminated. If the Server is terminated for non-payment, The specified account will be imposed with a fine of 50$ and it should be paid within 7 days from the date imposed. In case if client doesn’t make payment for the fine within specified period, Cenchu reserve the right to take-down the complete account of the client and refuse any further services to the client.
Acceptable Usage Policy (AUP)
Shared & Cloud Hosting Specific terms:
Hosting Services (except Dedicated, VPS and Private Cloud Servers) rendered by Cenchu are shared in nature. The server resources are shared between other users. That being said, we prioritize providing better and flawless service to everyone. If any of our hosting customers use more than 25% of a node’s compute resource for more than a few minutes, the appropriate user will be asked to upgrade to a dedicated solution like a VPS. After 3 such warnings, we reserve the right to suspend the hosting account, if we believe it is necessary to provide flawless experience to other users.
Shared web hosting packages come with the following upper limits to ensure the seamless operation of all our clients:
- RAM: 1GB
- Inodes (File Count): 100,000
- CPU: 50% to 100% depending on the package and location
- IO: 1 MB/s
- IOPS: 50
Upon over usage of the before-mentioned resources, clients will be sent a notice to fix this issue. Failure to fix the over-usage within 48 hours of receiving such notice will result in the account being suspended or terminated at the discretion of our network management team after which all your data might be lost with no way to retrieve.
Shared and Cloud hosting services are meant for hosting small “Websites” & “Web-Applications” only. We don’t allow the following types of websites in our standard hosting service:
– Content that aims at Defaming a Person, Place, Company, Religion or Race.
– Distribution of Pirated, Nulled, and/or Copyrighted content without appropriate permission from the original author.
– Any websites that act as a download portal (especially pirated mp3, game, video or user uploaded content warehouse websites)
– Any kind of Phishing, Gambling or Gambling related site.
– Sites with pornograpghy (in cloud hosting range)
– Sites with child pornography
– Satta or any other fraudulent site
– And any other kind of website that’s illegal as per the laws of the United States of America, the Republic of India or the United Kingdom
Common Terms:
The service rendered by Cenchu are only meant for legal activities. We do not entertain any sort of Illegal Activities carried out by the client on our services, including but not limited to:
– SPAM Activities
– IP Spoofing Activities
– Phishing/Fraudulent activities
– Child Pornography
– Copyright or Trademark Infringement
– Defaming any individual, or group of people
– Illegal IRC, Bittorrent or P2P
Violation of AUP
In case if we find that the AUP is violated, A investigation will be setup and will be carried out. During the investigation, the client may be asked for supporting information including sensitive credentials and documents. Once the investigation is complete, the user will either be allowed to use the service further or be suspended for lifetime at the sole-discretion of Cenchu’s team. In some cases, if we have enough proofs to show that the service was intentionally abused by the user, the investigation formality will be skipped and the decision will be taken even before the client is notified about the incident and the service will be discontinued.
Whatever the decision made, it cannot be appealed further. Cenchu also reserves the right to terminate servers with or without investigation when necessary. We also reserve the right not to disclose the reason for termination in some cases.
Security
Users are solely responsible for the security of their respective hosting even though we offer basic security services. The security services rendered by Cenchu are on best effort basis. We don’t guarantee that you or your company won’t be hacked in any manner. But we do our level best to secure you from any such incident. We are not liable for any losses that happened to you or to your organization because of lack of security at any time.
Regardless of how secure our services are, aspects such as your account credentials, code-level security flaws, or your security best practices ignorance might compromise your website. Therefore for attaining the best security possible, it is crucial that you take care of things at your end with security consciousness.
You acknowledge that you have read and understood that security services offered by Cenchu are on a best-effort basis only and that you’re completely responsible for keeping your account, files, and websites safe and secure.
You also acknowledge that Cenchu is not liable for losses caused due to the lack of security.
If a user account is infected with malware, virus, or any other computer warez, we will try our level best to disinfect their hosting account. If we’re not able to disinfect the hosting account, we will ask you to find alternative ways to clear the infection within 1 day. If the account stays infected for more than a day, the account will be suspended.
Support
We offer 2 kind of support with our services. One is Managed and the other is Un-managed.
Managed Service: In a managed service, we take care of all aspects related to your server and its software configuration. On top of it, in certain cases and in few packages, we do monitor your server for uptime. Be noted that we provide managed support without any liability or warranty and we don’t guarantee the outcome of our managed service. We do the best we can do for you.
Here’s a gist into what activities we can perform on our managed services:
– Off-Shore Backup Configuration
– Server Security Hardening
– Performance tweaking
– Configuring server as per your CMS
– Monitoring (24×7 in 5 minute intervals)
– Patch Updating
– On-Demand Account Creation, API Configuration & 3rd party connection service
– Anti-Malware Patching and Malware removal (98% Probability)
– Reboots, IP Configuration and Network Delegation, When necessary.
– CMS Installation and Tweaking
Here’s a list of activities we don’t do or provide support to:
– Cross checking user made scripts
– Debugging user made scripts
– Support in case of issue caused by improper usage of SSH by Client.
– Installation of Themes, Plugins and Configuration of CMS System.
Services like Shared hosting, Cloud Hosting, WordPress hosting are managed in nature.
Unmanaged Service: In an unmanaged service, we only take care of the network and hardware. All software related stuffs should be handled by either the customer or through a third-party themselves. We reinstall the server whenever it is necessary for free of cost or for a small fee of $25 based on the product. We will also replace any faulty hardware if needed for free. And that’s the maximum we can do for an unmanaged service.
Services like VPS, Dedicated Servers and Private Cloud are unmanaged in nature unless specified as “Managed”.
Refunds
Shared & (Shared) Cloud Hosting Products: All our shared and (shared) cloud hosting products come under 30 day no question money back policy. Whatever the reason is, if you’re not satisfied with our service, you can request a refund and we’ll process it happily within 10 days for you. If associated taxes are paid to the government, we reserve the right to deduct that tax from your refund. If you’ve got a free domain with our hosting product at the time of signup, we’ll deduct 15$ for domain registration service as domains are not refundable.
Other Products: All other products (Including but not limited to VPS, Dedicated Servers, Private & Hybrid Cloud) than that of shared hosting segment is not eligible for any refunds due to the nature of the service (as they are prone for abuses).
Any hosting account regardless of the category is not eligible for refund if the product has been suspended for violation of TOS or AUP.